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How legal11 Handles Your Personal Data

At legal11, we want you to know exactly what personal data we collect when you open an account, how we store it, and what rights you hold over…

Data TransparencyCookie ControlAccount SecurityRetention PolicyYour Right to Access

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What Data We Collect and Why

legal11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect the details you provide — name, email address, phone number, and payment identifiers such as your UPI handle, Paytm-linked number, or PhonePe ID. We use this data to verify your identity, process withdrawals, and keep your account secure. We

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do not sell your personal data to third parties. Eligibility to use legal11 depends on local law and is available where local law permits. Data collected through payment flows — UPI, Paytm, PhonePe — is processed only to complete the transaction and confirm receipt. We retain
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transaction records as required by applicable law and delete account data when retention is no longer legally necessary.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how we process your personal data, want to request a copy of the information we hold, or wish to ask us to delete or correct your data…

Email Privacy Team Send your data access or deletion request to our privacy address. Include your registered email and the nature of your request. We aim to respond within seven working days and will confirm receipt immediately.

Live Chat Support Reach our support team through the in-app chat available on the legal11 platform. For privacy matters, select the account and data category so your query routes directly to the privacy team rather than general support.

Help Centre Request Form Submit a formal data request through the Help Centre form on legal11. This creates a tracked ticket with a reference number, making it straightforward for you to follow up on the status of your request.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply a layered approach to protecting the data linked to your legal11 account. From encrypted storage to strict access controls, every measure here is designed to keep your personal details and…

Encrypted Data Storage

All personal data you provide — name, contact details, payment identifiers — is stored using industry-standard encryption at rest. Access to this data within our systems is restricted to authorised personnel with a documented operational need.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how our pages perform. You can manage cookie preferences through your browser settings. We do not use cookies to build advertising profiles for sale to third parties.

Account Security Measures

Your account is protected by password hashing and optional two-factor verification. We log login attempts and flag unusual access patterns. If we detect activity that looks suspicious, we contact you on your registered email or phone number before taking action.

Data Retention Schedule

We keep your account data for as long as your account is active and for the period required by applicable law after closure. Transaction records linked to UPI, Paytm, or PhonePe payments are retained for the duration mandated by financial regulations.

Your Right to Request Changes

You may request a copy of the personal data we hold about you, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to retain it. Requests are processed within seven working days.

Third-Party Data Sharing

We share your data with payment processors — such as UPI, Paytm, and PhonePe networks — only to complete transactions. We do not share personal data with marketing partners, data brokers, or any party outside the scope of operating your account.

What You Want to Know About This Policy

These questions cover the data rights most commonly raised by account holders in India. If your question is not covered here, reach out through the privacy contact channels listed above and we will respond within seven working days.

We collect your name, email address, phone number, and date of birth at registration. When you add a payment method — UPI, Paytm, or PhonePe — we also record the associated identifier to process your deposits and withdrawals.

We share data only with the payment processors needed to complete your transactions and with service providers who support account operations. We do not sell your personal data to advertisers or data brokers under any circumstances.

Submit a data access request via the Help Centre form or email our privacy team from your registered address. Include your account details and we will compile and send you a copy of your personal data within seven working days.

Yes. Where no legal or regulatory obligation requires us to retain your data, we will delete it on request. Requests tied to accounts with open transactions or compliance holds may take longer while those matters are resolved.

We retain account data for the period required by applicable financial and regulatory law after account closure. Once that retention period ends, your personal details are securely deleted from our systems in accordance with this policy.

We use session cookies to maintain your login and analytics cookies to measure page performance. You can disable non-essential cookies through your browser settings at any time. Disabling session cookies may affect your ability to stay logged in.

Contact our privacy team through the Help Centre form or live chat. Select the account and data category to route your query correctly. We will acknowledge your concern and begin an internal review within two working days of receipt.

How legal11 Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Policy

Account Security Measures

Data Retention Schedule

Your Right to Request Changes

Third-Party Data Sharing

What You Want to Know About This Policy

01 What personal data does legal11 collect when I open an account?

02 Does legal11 share my data with third parties?

03 How can I request a copy of the data legal11 holds about me?

04 Can I ask legal11 to delete my account data?

05 How long does legal11 keep my personal data after I close my account?

06 How does legal11 use cookies and can I turn them off?

07 Who should I contact if I believe my data has been handled incorrectly?

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